Tim Byrne Podcasts

S02E16 – The Day After The Election
 Faith Goldy was easily the most controversial candidate in the 2018 Toronto Municipal election.  So it came as a ...
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S02E15 – Close Canada Post FOREVER!
Tim is joined by Anthony Vinzi to talk about a bunch of things affecting Canadians this week.  Canada Post is ...
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S02E14 – Sex, Lies and Videotape
For the first time ever Tim Byrne Almost live is actually live!  We broadcast today's episode on Facebook and Instagram ...
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S02E13 – Season 2 Blooper Special
Yes, it's time once again for my favorite episode of the season.  The blooper special lets you peek behind the ...
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S02E12 – The only mayor worth voting for
Faith Goldy might be the most controversial guest I've ever invited on the podcast.  She is a dark horse candidate ...
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Class is in session for the latest edition of Timology. Today I battle through an early winter head cold to reveal the state of the economy. With interest rates rising and the stock market sputtering there is a lot of concern out there. Rightly so. I think that the chances of a recession in 2019 are very real. A recession is only going to be amplified by the current political environment in the United States. If Trump gets re-elected in 2020 then the recession will be fairly mild. Not because of any great economic skill on Trump’s part. Second term Presidents tend to put their feet up and coast on their accomplishments. If a new guy takes power there inclination will be to cut to the bone. And that could have disastrous consequences for the economy at large. That’s especially true for Canada’s economy which is so dependent on trade with the States. So what can businesses do? Hunker down and get ready for the storm. If you are able to pay off any corporate debt then do so immediately. Rising interest rates will make servicing any debt really difficult. The other thing you can do as a small business person is double down on customer care. Focussing on those personal relationships is so important in a downturn.
Timology 6 – Recession?
Class is in session for the latest edition of Timology.  Today I battle through an early winter head cold to ...
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I always start the show by saying this is your Wednesday night drive home. But tonight that’s particularly accurate. My niece Alex Byrne and I recorded this week’s episode during an interminable four hour post-thanksgiving drive. We’ve edited this episode down to just the most offensive bits so I hope you enjoy it! We start the episode by discussing the big controversy of the day. The Brett Kavanaugh confirmation battle had just concluded at the time of this recording. Alex took a somewhat dim view of the accusers. “I felt like there was a lot of hearsay,” she said. I personally think that when someone comes out as an accuser at the height of someone's career it’s pretty suspect. Alex and I then started to talk about the state of the family courts, something both of us have had way too much experience with. Family law is way out of date, in my opinion. Back when my Mom divorced my Dad her biggest fear was how she was going to live. Now that’s completely flipped. It’s especially bad if you’re a business owner because the courts tend to just make up what your net worth is. I really liked this episode even if Alex needs to work on her conversational abilities. (She’d dispute that.) Recording an interview while driving with a microphone in my hand may not be the safest thing I’ve ever done. But it worked out in the end!
S02E11 – The Battle of the Sexes
I always start the show by saying this is your Wednesday night drive home. But tonight that’s particularly accurate. My ...
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Hotels are strange places. They insist on providing all the comforts of home but everything is a little...off. Tiny shampoo bottles, tiny bottles of booze in tiny refrigerators. If your job is anything like mine you’ve probably spent way too much in time in those weird little rooms. After a while they start to feel more like prison cells than a home away from home. That’s why it’s so enraging when you get slapped with a huge bill after a lengthy stay. It just doesn’t seem worth it. That’s why I invited some experts on all things hotel on the show this week. Sara Pezza and Eric Barber both work sales for Realstar Hospitality. The company operates several hotel chains including Days Inn. What does a salesperson do at a hotel company, you ask? They get people into those rooms that what! In Sara and Eric’s case that means working with businesses that need a lot of rooms for a long time. That means oil, paving and construction companies. Eric and Sara deliver the straight goods when it comes to getting a real deal at a hotel. They reveal that most of the online resale companies are owned by Expedia. These so called “white label” sites look like different companies but almost always they are being operated by the online travel giant. The best way to get a dea? Call the actual hotel that you want to stay at. This is especially important if you’re looking for a lot of rooms for your crew. Hotels are more willing to negotiate price than you might think. According to Eric a hotel is much more interested in getting someone into that room. The alternative is that they are going to lose that business to the competition. So don’t be afraid to negotiate! Connect https://ca.linkedin.com/in/sara-pezza-csp-b24a162b https://ca.linkedin.com/in/eric-barber-2612023
S02E10 – Hotel Confidential – Cut costs while travelling for business
Hotels are strange places.  They insist on providing all the comforts of home but everything is a little...off.  Tiny shampoo ...
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The race to become Toronto’s next mayor is grinding towards it’s inevitable conclusion on October 22nd. The race started with dozens of candidates. That number has been whittled down to just just four viable candidates. One of the more unexpected survivors in this political deathmatch is an unassuming house mom named Sarah Climenhaga. Sarah doesn’t have the usual political credentials of most candidates. That’s what made her so interesting to Tim who invited her onto this week’s episode. Sarah is a community volunteer who is busy raising her three kids. She worked previously with the World Wildlife Fund but wasn’t particularly political. She decided to enter the race because she was unhappy with John Tory’s absentee governance of the city. She is a strong believer in collaboration and doesn’t subscribe to any particular party platform. “I agree with fair wages which is an NDP focus but I also believe in wisely spending tax money which is a Conservative principal,” she says. Sarah’s down the middle approach flies in the face of Tim’s more libertarian ideas. Tim is a strong proponent in reducing the size of government. He also thinks Toronto business is overtaxed, a proposition that Sarah doesn’t necessarily agree with. She does say that the pace of decision making is far too slow at city hall. They say that it takes as much as $2 million to run for city hall in Toronto. Sarah is running a campaign with far less money than that. She says her biggest strength is her ability to connect with regular voters and to actually work with people of wildly different political ideas. We’ll find out if her platform will succeed Oct 22nd.
S02E09 – Tim vs. Sarah – Toronto Votes 2018
 The race to become Toronto’s next mayor is grinding towards it’s inevitable conclusion on October 22nd.  The race started ...
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Tim continues his election coverage this week by travelling to Markham, Ontario. He’s invited young up and comer Abdul Malik to join him this week. Abdul is just 30 years old and that’s why Tim wanted to sit down with him. The pair don’t always see eye to eye politically. But they didn’t stop them from having a lively debate. The hot topic in Ontario these days is Doug Ford’s decision to chop the size of Toronto city council in half. Tim loves this idea. He thinks that government is too slow and unresponsive. It sometime takes years to get a decision that should only take months. Abdul is less excited about the proposal. He think that democracy requires more voices to be heard. Reducing the number of councillors might speed things up but it will also reduce the number of people who have a real say in city government. Abdul has lived in Markham since 1999. During that time, he says, there has been an incredibly low number of new facilities built for the quickly growing community. Community centres and other public facilities are just taking way too long to be built. He has put growth at the center of his campaign. Connect http://abdulmalik.ca/
S02E08 – Markham has a mayor (just not sure who)
Tim continues his election coverage this week by travelling to Markham, Ontario.  He’s invited young up and comer Abdul Malik ...
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These are exciting times in Ontario. Towns and cities across our fair province will be hiring new mayors in October. The political landscape has changed a lot over the last four years. Donald Trump has really shook things up. I don’t like everything that Trump does but he has made every stand-up and have an opinion. I think there’s a real benefit to that. Over the next few weeks I’m going to be speaking with several mayoral candidates. I want find out where they stand on the issues that I’m really passionate about - namely small business, taxes and PC culture. Today, I’ve invited Toronto mayoral candidate Gautam Nath to join me in the studio. This is the first time Gautam has ever run for elected office. It’s expensive to enter politics and Nath has depended on volunteers to help his candidacy. Nath worked in finance for big multinationals for years and wants to bring that expertise to local government. “The mayor is in the best position to make sure things happen for the people of Toronto,” he says. One of Tim’s biggest complaints about the Wynne government was her decision to raise the minimum wage. He thinks that if you give someone a handout it diminishes their incentive to work. Gautam thinks there is an analogy to the way Canada’s economy has operated for years. For too long, he says, Canadians depended on exports to the US. The 2008 recession made us realize that we have to diversify our markets. It made us work harder to compete in a global market. So what about John Tory? He’s been everywhere over the last few weeks but, in Nath’s eyes, totally absent for the previous four years. Tory was elected on the promise of creating the SmartTrack. “We’re still waiting to see where the smart starts and where the track begins,” Nath says. Nath believes it’s time for a change and voters are hungry for something that’s real. We’ll find out when Torontonians go to the polls on Oct 22. Connect https://gn4mayor-to.ca/
S02E07 – Who’s your mayor?
These are exciting times in Ontario.  Towns and cities across our fair province will be hiring new mayors in October ...
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In the second part of Tim’s visit to the good folks at Curb Signs he takes questions from a thoroughly overwhelmed audience. Tim’s truth bombs had left the group somewhat shaken but they were still in good spirits when the first brave member of the audience raised his hand. “What do you do if you have a client that obviously doesn’t like you,” they ask. Tim loves this question because it’s one of the most common problems a salesperson has to deal with. Tim refers to the book The Speed of Trust which he loves because it speaks directly to this issue. People will not like. There’s no fixing it. Period. The best thing to do? Phone your competitor and give them a heads up that there is some business for them at this company. Your competitor will be flabbergasted but Tim believes strongly that you need to do as well with your competitors as you do with your clients. The most important asset you have as a business is the level of trust you have in the industry. The next question is about branding. Years ago Tim advocated that Stadia change all their branding to pink. They drive Pink trucks and wear pink camo shirts. Tim did this for a couple of reasons. The first is that the colour stands out. But more importantly it makes Stadia’s workers more vulnerable in front of their clients. Building intimacy with your clients is really hard and Tim believes the pink shirts are a simple way of doing that. The one lesson Tim really wanted to impart to the crew at Curb Signs is that becoming a great salesperson is a lot like working out. To get results you have to be consistent everyday. You have to setup a process that includes cold calls, appointments and social functions. Set daily goals that will become a daily routine that will end up making shitpile of money for everyone!
S02E06 – Kicked to the Curb and Still Naked
In the second part of Tim’s visit to the good folks at Curb Signs he takes questions from a thoroughly ...
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There are few things more painful in life than being dragged into a corporate workshop. That is until you go to a Tim Byrne corporate workshop. Instead of the usual droning on about sales projections and team building you get a Tasmanian Devil whirlwind of foul-mouthed truth speak. The good folks at Curb Signs Inc. made the fateful decision to invite our hero to their office in Aurora to deliver a lecture on all things sales. “Everything you do is too expensive.” Every sales person hears that every day. But that’s bullshit, according to Tim. Well, most of the time anyways. 33% of the time you’re not too expensive compared to your competitor. You’re too expensive for their budget. It’s all about how they build their budgets. Property managers will always move numbers around to make it look like they’re saving their clients money. Often times they will take money out of the budget for your work and stick it somewhere else - leaving you with nothing. So when they tell you you’re too expensive it has nothing to do with your estimate. The other 33% of the time you lost the job because they don’t like you. It’s only that last 33% where you will actually lose a job because you were undercut by a competitor. Building relationships is by far the hardest job a sales person has to master. Sales people will do anything to avoid having to go to yet another social function where they awkwardly stand in the corner talking to people they already know. Those events are about building new relationships! The easiest thing about the job is writing the purchase order or bidding the job. Shaking hands and meeting people is fucking awful. Cold calling is the worst of the worst. But it’s the only way you’re going to be successful so you better get good at it and quick. The only thing your organization is going to need in the next few decades is people that know how to talk to people. Most of the jobs in big companies are going to be automated. Building relationships is the only thing matters.
S02E05 – The Naked Truth (On Being Too Expensive)
There are few things more painful in life than being dragged into a corporate workshop.  That is until you go ...
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Tim is outnumbered in this week’s episode. He’s invited two superstar young women to join him for a conversation about the business of facilities management. Kat Byrne is a familiar voice to regular listeners of the podcast. She’s the General Manager of Byrne on Demand and has the far more difficult job of being Tim’s daughter. Kat is joined by Angelica Levesque, a former Byne employee and now a Senior Project Manager with Promain Exteriors. The conversation starts with Tim marvelling at the driving habits of both his guests. Angelica now has a company car which surprises Tim. “Haven’t both of you nearly lost your licenses?” he asks. They have and Tim starts to say that men are better drivers than women but then stops himself. “I got stopped in Quebec last weekend going 140 in an 80 zone,” he says. So that answers that. Angel has mostly worked for small companies like Byrne and Promain but she does have some limited corporate experience. A short stint pouring coffee at Tim Horton’s convinced her that there is no creativity working for a big business. Promain works with mostly with Ontario customers who often do business in Western Canada. Angelica thinks that there isn’t the same kind of urgency in the West as there is in Ontario. Managing customer expectations is a big part of her job. All three agree that working with Canadians is way better than dealing with Americans. It’s not because they are worse people. They just don’t understand Canada and treat their Northern stores as an afterthought. Tim quickly becomes bored of this conversation about business and shifts the conversation to a far more interesting topic. “Did you know that 47% of employees masterbate in the office?” he asks. The girls are astonished by that figure. It disturbing to think about in an office like BOD with 27 employees. It’s gets far more disturbing when thinking about Promain’s office which has just 3 employees. “I don’t want to think about this,” Angelica says.
S02E04 – Two Girls and a Dog of Facilities
 Tim is outnumbered in this week’s episode.  He’s invited two superstar young women to join him for a conversation ...
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Tim has an absolutely phenomenal guest in the studio this week. Not only because he’s a great guy but because the company he works for is absolutely trouncing the marketplace these days. William Stefancic is the commercial sales manager with 1-800-GOT-JUNK. Will moved started with the company when he was a student working in the trucks. He worked his way through the ranks and took over commercial sales when he was barely in his 30’s. The company grew quickly by focussing on the residential waste removal. Will has been tasked with putting a new emphasis on commercial customers. That’s where Tim comes in. Tim is pretty interested in all the weird stuff William has come across during his decade with the company. The list William provides definitely meets the definition of “weird”. You can only imagine the stuff you find crawling through basements, backyards and storage spaces. “You meet a pretty wide spectrum of humanity in this job,” Will says. “Hoarders, abandoned buildings and overgrown yards are a normal part of the job.” The Toronto franchise of 1-800-GOT-JUNK is by far the largest in the country. It was started by Paul Guy who after meeting founder Brian Scudamore became the company’s first franchisee. Unfortunately, he was in Vancouver at the time and had to drive a waste removal truck all the way to Toronto to start the business. Will finds that story particularly inspiring. When he was first starting with the company, spending his days bouncing around in a hot garbage truck, he made the decision to do his absolute best at a job that other might have found beneath them. That hard work and dedication has paid off. If you have an office filled with old office furniture or a project manager with storage lockers filled with people’s abandoned stuff Will is your man. He and 1-800-GOT-JUNK are aggressively courting commercial customers. Tim thinks commercial leasing guys are particularly desperate for dependable waste removal. “The property manager has a huge problem finding the right labour source for waste removal,” Tim says. For one price, William says, 1-800-GOT-JUNK will sort you out. Contact William Stefancic 416-572-0067
S02E03 – Touch my junk!
Tim has an absolutely phenomenal guest in the studio this week. Not only because he’s a great guy but because ...
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